Skip to navigation Skip to content

How do I register a guarantee?

Many of the products we sell include a guarantee (or warranty) provided by the brand in question, typically for a period of time ranging from a few years through to 'lifetime'. 

Brand warranties form a contract between the manufacturer and you as the end user. They will all have their own specific terms and conditions, as well as certain exclusions for 'wear and tear' components such as cartridges within taps or rubber seals within shower doors. Warranties do not replace your rights as a consumer under the Consumer Rights Act 2015, Sale of Goods Act, or any other relevant legislation.

Information about a brand warranty will usually be detailed within documentation provided alongside the product and contained within the box. Alternatively it may be detailed on the brand's website. 

Some brands will require you to register your warranty shortly after purchase. The brand should tell you if this is necessary and provide details of how to do so. We strongly advise that you check and read all documentation provided with the items you order from us. As an example, Crosswater requires you to register your guarantee to receive an extended warranty period, and you can do this on their guarantee registration page.

If you are at all unsure then please get in touch and we'll be happy to help.

Was this article helpful?

Related FAQs

Can't find what you're looking for?

Sales & Product Advice Team

Need help or advice with a new order? Our sales team are here to help you create the bathroom of your dreams.

Email Sales

Opening Hours
Mon - Thurs: 8am - 8:45pm
Friday: 8:30am - 4:45pm
Saturday: 9am - 4:45pm

Customer Service Team

Need help with an existing order? Our customer service team are on hand to help with any queries or issues.

Email Customer Service

Opening Hours
Monday - Thurs: 8:30am - 5pm
Friday: 8:30am - 4:45pm
Saturday: 9am - 4:45pm

Our buying guides will help you choose your new bathroom with confidence.

View Buying Guides

Our bathroom design guides cover everything from modern & traditional styles to choosing the correct finishes and fun storage ideas.

View Interior Guides

We’ll take you through all the vital knowledge required to complete the job yourself.

View How To Guides

Rated as "Excellent"

All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine.

We can plan & design your dream bathroom

Our expert bathroom designers can help you create your perfect space using 3D design software and photorealistic visuals.

Book a free phone consultation

If you're not sure how to begin your new bathoom journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.

Back to top