Free Phone Consultations

Q: Can I call on this number to order through my Trade account?

If you are a trade account holder, you can find the contact details on your online account page for your account manager who will be happy to help with anything you need. If you don’t already have a trade account with us yet, you can learn more here or contact us at 01202 835940 .

Planning the perfect bathroom can be daunting, with so many options to choose from and questions to ask yourself. Can I fit a bath and separate shower in my space, what’s a rimless toilet, and is it wrong to mix brushed brass with polished chrome?

We offer a free consultation call to get the answers you need to progress your project. There's no need to book - simply call us whenever it suits you on 01202 612 800.

We're open 9:30am - 4pm, Monday to Friday.

FAQs

What kind of help can I get on an instant consultation call?

Essentially it's like a personal shopping service or similar to visiting a showroom and having a proper conversation about what you need! We’ve helped many customers with the following: choosing compatible products including accessories and installation parts, answering technical questions about our products and their installation, advice on bathroom layout and any limitations, recommending products according to a specific budget or style, advising on stock levels or lead times.

Please note, if you're looking to book a design consultation, head over here to find out about our Design Service. It won’t break the bank either; you can opt for The Snapshot for £35 or The Big Picture for £100 – both refundable upon purchase of your new bathroom!*

*The fee is refundable with a minimum spend with Drench: £350 for The Snapshot, £1000 for The Big Picture.

Can I get a design created?

Yes absolutely – we can create 2D and 3D Designs for you – but you'll need to head over here to find out about our Design Service and book a design consultation. It won’t break the bank either; you can opt for The Snapshot for £35 or The Big Picture for £100 – both refundable upon purchase of your new bathroom!*

*The fee is refundable with a minimum spend with Drench: £350 for The Snapshot, £1000 for The Big Picture.

Can I place an order during my consultation call?

Can I call on this number to order through my Trade account?

Your Experience

Possessing little knowledge in this area I was stuck scrolling through sites unsure of exactly what I needed to order for my plumbers to be able to do the work. I spoke to Stuart who was friendly, helpful and very knowledgeable. He advised me on the best way to proceed.

Simply the best telephone consultation I have ever had – polite, cheerful, informative! I felt like I was talking to a friend!

Scott was easy to talk to, he understood the problems I had and came up quickly with a solution and good advice to allow me to fully understand what I was about to buy.

Our Bathroom Experts

Scott Thompson

What sort of help can you offer during a consultation call?

I am able to offer help and advice on compatibility of the items we sell, make recommendations to fit people's budgets, and answer any technical queries that people may have.

What are you most passionate about when helping a customer?

I really like when I can help guide the customer from the start to finish of their project, working with them to ensure that their project is exactly how they would like it and they have everything they need.

Helen Davison

What sort of help can you offer during a consultation call?

I can provide expert customer service advice, whether you have a faulty or damaged item, you are chasing an order, wish to make a return or have any other after sales queries. I can be on hand to provide a resolution in an effective way with that human touch.

What are you most passionate about when helping a customer?

I am passionate about helping our customers to get the resolution they require in a helpful and efficient manner when looking for advice or when things don't quite go to plan!

Karol Sobierajczyk

What sort of help can you offer during a consultation call?

I am always happy to help with any issues related to the products that have been received and provide advice on how to resolve problems that may occur.

What are you most passionate about when helping a customer?

Resolving difficult situations our customers can find themselves in following or during the delivery of their orders and making sure our customers are satisfied with the products they purchased.

Free Phone Consultations