About Us
Who We Are
We’re a luxury online bathroom retailer based in Dorset, UK and part of the Beyond Retail family alongside Tap Warehouse and Only Radiators. Beyond Retail is home to over 20,000 products from 50 manufacturers and brands across bathrooms, kitchens, heating and accessories.
Here at Drench, we specialise in design-led, high quality bathroom products to help you transform your space into something beautiful, whatever your budget.
So whether you’re just exploring your options or are ready to get going with your project right now, we’d love to help. Try a free consultation call, get a beautiful 3D design to help you visualise your space and products, or simply start a chat with us to get the answers you need.
Our Family of Brands
Why Us?
We come from a family legacy of over 40 years in the bathroom industry, so whilst selling bathrooms isn’t new to us, the vision for doing so online was borne from a belief that customers could be made to feel as valued and looked after as they have been in bricks and mortar showrooms. A belief that not only could we match that experience, but aim to better it, and serve a new generation of customers that are confident and considered in their execution of home renovation projects.
We believe the world should be filled with beautiful, functional homes that create a better everyday life for the people that live in them. We think that home is more than just a place - it's also an idea, a feeling, and it's universally important.
The Journey So Far
Our founder, Elliot Lees-Bell, grew our online offering from just a single shelf of taps in 2011, (in a back office of said family showroom), before slowly building a small team of pretty great people to work by his side. Our growth has been inherently organic and passion-driven, but by selecting great product buyers, merchandisers, customer service agents, designers, warehouse teams and more, we now see over 8 million people visit our three online retail brands each year.
As a company we’re fully aware that we are only as good as our people and the experience we give you, our customers. So we focus on being the kind of employer people never want to leave, and one in which we all share a universal vision for what success looks like. In 2022 we won the National Award for Wellbeing from the Federation of Small Businesses (FSB) and our latest engagement survey showed us that 93% would recommend Beyond Retail as a good place to work.
Our physical home is right next door to Bournemouth airport in the Aviation Business Park, where we also have a huge warehouse space. Our office is a vibrant place to be – you’ll be sure to find a few dogs, free snacks and coffee and of course plenty of hard work going on at the Beyond Retail base. Now, we have over 150 permanent employees and ship our products across the globe.
Brands
We host everything from beautiful bathroom furniture to bespoke shower enclosures from a range of established brands such as Crosswater, Burlington and Clearwater. A growing portfolio of bespoke own-brand products also allows us to cater for the cost-conscious customer. Our extensive catalogue ensures that you will find everything that you need to create your dream bathroom, along with helpful human advice every step along the way.
We’re Green-minded
We’re focused on reducing our environmental footprint by sourcing products made in Britain and Europe, and we buy a lot of our packaging from recycled materials. We also recycle as much of our waste as possible, including cardboard, plastics and metal.
Delivery & Returns
Many of our items are available for next day delivery and we offer a 30-day money back guarantee if you change your mind. We offer free delivery for baskets over £500 and ship our products across most of the UK and Europe. Worldwide shipping is also available so please speak to a member of our team for a bespoke quote. Take a look at our delivery and returns pages for more information on our services.
Drench Trade
Sign up to a Drench Trade account and unlock exclusive offers and guaranteed discounts on every order you place. Take advantage of our tier system meaning you are guaranteed a saving of at least 7.5% with our introductory Silver package (accessible immediately upon sign up), climbing to 10% sitewide with our Gold package.
Already one of our 15k active trade customers? You will automatically receive Gold Tier status unlocking 10% off products across the site.
What’s more, with a dedicated Trade Account Manager, you’ll have access to support when you need it. Our experienced trade team is able to help with bespoke quotes, bulk deals, planning, design and everything in between!
Visit our Trade page to find out more!
Drench Outlet
With some heavily discounted prices on our bathroom and kitchen products, you can save up to 70% at the Drench Outlet. Products in the outlet are unable to be sold as new; some have the odd bump but many are in perfect condition, just without their original packaging. But that's not all, we have a fantastic new showroom where you can browse some of our best and most innovative bathroom, kitchen and heating products. Plus, take advantage of our expert, friendly staff on hand to help with any project - large or small! If you live near Bournemouth, Christchurch and Poole and looking for big discounts, the Drench Outlet is definitely worth a visit!
Find out more at our Drench Outlet page or follow us on Facebook to stay up to date with the latest bargains.
Contact Us
At Drench, we ensure that the brilliant people we hire undertake extensive product training and are equipped with in-depth knowledge of all of our processes, to ensure we provide the best customer journey possible.
We’ve embraced the benefits of live chat as opposed to phone lines and have had such great success in connecting with our customers that we now solely rely on live chat, email and social media to resolve enquiries.
You can speak to us via live chat from Monday - Thursday, 8am - 8:45pm, Friday 8:30am - 4:45pm and Saturday 9am - 4:45pm (closed for lunch between 1pm and 2pm).
You can also contact our customer service or sales teams by calling us on 01202 612 800, Monday - Friday, 9:30am - 4pm.
Alternatively, email us directly through our Help Hub.
Blog
It’s never been easier to buy bathrooms online, and we have a multitude of expert advice in the form of useful DIY guides and product advice over on our blog to ensure we cover all bases of your journey from pre-purchase to post-purchase.
Trustpilot
We’re rated 4.5/5 on Trustpilot! Take a look at what our customers have to say over on our Trustpilot page.
Beyond Retail Awards
- Beyond Retail was awarded the ScaleUp award for business growth in the 2018 Dorset Business Awards.
- In 2021, Beyond Retail was listed in the Solent 250 by Business Magazine.
- In 2022, Beyond Retail won the Wellbeing Award at the Federation of Small Businesses (FSB).
Press
For press enquiries, take a look at our press page for more information, or contact us over at marketing@beyondretail.co.uk.
