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How do I know if my order is a small, medium or large delivery?
We select the best delivery service partner based on the size and fragility of the items you purchase. All delivery partners will make contact with you before delivery, either by SMS, email or telephone. You can find out more about what to expect with your delivery here.
Small (S) or Medium (M) deliveries are handled by DHL Parcel UK or DPD (unless indicated as ‘delivered direct from our supplier’). DHL Parcel UK and DPD will provide SMS/email delivery updates, including (in most cases) a 1-hour time slot on the day of delivery.
Large (L), Extra Large (XL) or Palletised (P) deliveries are handled by our specialist delivery partners: BJS, Violet Logistics or Shears Brothers Ltd (unless indicated as ‘delivered direct from our supplier’).
The size of your delivery will be indicated by an (S), (M), (L), (XL) or (P) showing within the stated delivery method. For example, 'Next Day Delivery (S)', or 'Standard Fragile Delivery (L)'.
If you order multiple products and they are being delivered together, the delivery size will be the largest from the products chosen. For example, if you order a tap (S) and a bath (XL), your delivery will be Extra Large (XL).
You can see the delivery size in the following areas:
1.) On the product page, under the 'add to basket' button
2.) On the product page, under the 'Delivery' tab once you have entered your postcode
3.) Within the checkout process, after you have entered your delivery postcode
4.) On your order confirmation email (if you have purchased via our website)
If you are unsure or have any questions about deliveries, our customer service team will be happy to help.
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