Exchanges



If you change your mind and would like to swap your product(s) for something else from our site, this can usually be arranged. We ask that you let us know within 28 days from date of delivery, via telephone or email. Once we have received your product and checked that it is in an unused condition and suitable for re-sale, we will arrange to send your new choice to you. Since there is no error on our part, it is your responsibility to pay for the cost of returning your original item to us in the post. We would also recommend that you insure your parcel to save against any unexpected loss. We do not offer an additional free delivery service on an exchange, so be aware that you will be billed the standard £5 delivery fee on top of the cost of the replacement product(s). If the replacement value exceeds the cost of the original order we will telephone you to approve the payment, and if the value is less than the original we will refund your card within a maximum of 30 days.



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